Website usage terms and conditions

Welcome to our website www.2insights.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 2insights Research Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘2insights Research’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 34 Savile Drive, Halifax, HX12EU, United Kingdom. Our company registration number is 12343120, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Business

Quotations 

UK only quotations are valid for 60 days from the date of submission. 2INSIGHTS RESEARCH reserves the right to revise quotations after this date.

Quotations are based on values in GBP but may be shown for reference in US Dollars (USD) or Euros (€).

2INSIGHTS RESEARCH will endeavour to assess the feasibility of the project prior to quotation, however, in some cases, this may not be possible until fieldwork has commenced.

In the absence of an agreement to the contrary, initial research findings and proposals provided by 2INSIGHTS RESEARCH, when 2INSIGHTS RESEARCH receives neither the commission nor payment for the proposals, remain the property of 2INSIGHTS RESEARCH. Their contents cannot be revealed to third parties without permission.

Invoices & Charges

Invoices are payable in GBP unless agreed otherwise in writing.

Due to the volatility in exchange rates, “2insights research” reserves the right to revise quotations and invoiced amounts to reflect any changes where the currency to be invoiced changes in value by 2% or more against the GBP between the date of quotation and the date of commission. Any further fluctuation in currency exchange rates between the date of commission and the date of receipt of settling payment will be borne by “2insights research” unless the settling payment is not made by its due date as quoted on the invoice.

“2insights research” will invoice 50% of the estimated total project cost at commissioning, due 7 days from the date of invoice and prior to all fieldwork commencing. The remaining 50% will be invoiced on completion of the project, due 30 days from the date of invoice. Invoices not paid within 30 days are subject to a late payment charge of 2% per month. Late payment could result in a delayed start to the work commissioned or a halt to any work in progress.

Invoices are exclusive of VAT (20%) – chargeable only to domestic clients.

Any client postage to be charged at cost at final invoice stage.

If “2insights research” is requested to create a screener a one-off charge of £70.00 will be added to the final invoice. “2insights research” consider that a maximum of 12 screening questions, lasting no more than five minutes, to be included within the price of a project. Any additional screening requirements will involve additional costs and honoraria to account for the time taken by the recruitment team and respondents.

Postponement, Cancellation & Changes

In the event of a project being postponed or cancelled after commissioning, the following charges will be applied:

  • £125 minimum project set-up fee
  • Any additional costs (+10%) that are incurred e.g. venues etc.
  • 6 to 7 working days prior to fieldwork commencing (or first venue date): 20% of full project fees (PLUS cancellation fees to recruiter/interviewers and respondents)
  • 5 working days prior to fieldwork commencing (or first venue date):  50% of full project fees
  • Less than 5 days or cancellation after fieldwork commences (or first venue date):  100% of project fees

Changes to the questionnaire, once programming and/or translations have begun, may be subject to further charges.

Late delivery of materials, or any action/decision by the client which delays/cancels fieldwork may be subject to further charges.

All changes to field specifications must be made in writing.

Reasonable Control

2INSIGHTS RESEARCH shall not be held liable for delays or delivery failure that arise from an act or event beyond 2INSIGHTS RESEARCH’s reasonable control (including, but without limitation, strikes, postal/communication delays, industrial action, fire/accident, governmental act, natural catastrophe or any other act or event beyond the control of 2INSIGHTS RESEARCH).

2INSIGHTS RESEARCH shall not be held liable for any failure or defective working of audio or visual equipment at viewing facility or for any subsequent cost incurred.

Incidence

Unless otherwise stipulated in the quote all costs are provided assuming 70% incidence. 2INSIGHTS RESEARCH reserve the right to adjust costs to consider a more accurate incidence rate based on the screen out information provided.

Materials

Where possible and unless otherwise agreed, all completed project material will be sent back electronically. Courier costs are not included and will be charged at cost.

Digital safety copies of completed materials will be kept for 30 Days from final invoice date unless otherwise agreed in writing.

Scripting & Data Processing

All costs are estimated and will be confirmed upon receipt of the final questionnaire, data requirement and analysis specification.

Unless otherwise specified, DP costs are based on no more than two data extractions, an interim and a final data file. Any additional extracts will be charged at £175 per extract.

Only client-approved materials will be programmed. Testing will be undertaken internally and a final test version sent to the client for approval. Any amendments required as a result of changing the materials after this approval will be charged at an additional £175 per hour (min. £175)

If specific data layouts and formats are required, a data map must be provided with the final questionnaire, before any programming has begun. If it is provided later, further work may be required in order to match requirements which will incur further costs and could delay delivery.

In the event of an error caused by the negligence or otherwise, in any data, tabulations or reports supplied to the client, “2insights research” will aim to correct the error but will not be held liable for the consequences of the error beyond the provision of corrected data, tabulations and reports.

Transcripts

Please note our standard delivery time for transcripts is two working days.

If a client template is provided, this will increase to four working days for completion.

The above is standard unless otherwise stated.
 

Code of Conduct and Data Protection

“2insights research” complies with the Data Protection Act, our client must confirm that any contact details they provide have been notified and given consent that their names and information may be used for market research. We will notify our client of instances where the individual is no longer at the address (but not of any new address), not known, deceased or declined to be interviewed.

“2insights research” adhere to the ESOMAR Code of Conduct, in particular, the articles governing client and respondent confidentiality, data protection, adverse event reporting and the use of research findings. In accepting a quotation from “2insights research” a client is deemed to agree to be bound by this professional code.